Have a question about your Libre?
Read below for our most frequently asked questions. If you don’t find the answer, please contact us at info@libretea.com
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General
Q. Can the Libre tea glass be used for hot and cold tea?
A. Yes, the Libre tea glass is thermal because it is double walled; so hot tea stays hot and cold tea stays cold.
Q. Can you use a tea bag in the Libre tea glass?
A. Although the Libre tea glasses are designed for loose leaf tea, they can also be used with a tea bag.
Q. How long do the tea glasses keep tea hot?
A. The Libre Glass ‘n Poly keeps your tea hot for approximately one hour and a half
Q. Where are the Libre tea glasses made?
A. Libre tea glasses are made in China.
Q. Can Libre Glasses be put in the dishwasher and microwave?
A. No, Libre Tea glasses should be washed by hand and should not be put in the microwave.
Q. Can I pay using a Paypal e-check?
A. FROM PAYPAL SITE: It can take several business days for your e-Check transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from.
U.S. -up to 4 business days
Canada – up to 8 business days
UK – up to 9 working days
Australia – 7-8 working days
Your e-Check payment does not appear in our account until the transfer is complete so when you choose this method you cannot choose express shipping.
Q. I made a mistake on my order, how can I fix it?
A. Please contact us immediately at info@libretea.com and we will do our best to cancel your original order before it is sent to our shipper. Please place your new order once we confirm that your order is cancelled.
Q. What type of glass is used in the Libre Tea glasses?
A. Borosilicate glass – glass that is used in science labs similar to ‘Pyrex’.
Shipping and Delivery:
Q. How long does it take to ship my order?
A. Orders placed on the web site and successfully completed will ship the next day, unless you use Paypal E-check as a payment method (see above for more info).
Q. Can I track my order?
A. You will receive a confirmation email containing a tracking number link that can be used to check on shipping progress.
Q. Can you ship to the US, and where do the Libre tea glasses ship from?
A. Yes, we can ship to the continental USA. Libre tea glasses ship from warehouses in Vancouver and Los Angeles.
Q. Do you ship to PO Boxes?
A. Regretfully at this time we do not ship to PO Boxes.
Q. Do you ship to the UK?
A. Yes, we do! Orders shipped to the UK come from our LA warehouse.
Please Note: for shipments outside of the United States and Canada there may be local taxes, such as VAT, that will be payable by customer.
Libre Glass ‘n Poly style:
Q. Will the Libre Glass ‘n Poly break?
A.This Libre is designed to be much more durable than the Glass ‘n Glass, with customers reporting drops on kitchen floors and the street without breakage. Like any travel mug however, there is always a possibility for breaking, and reasonable care should therefore be applied when using your Libre Glass ‘n Poly.
Q. What do I do if I have a tea glass that leaks?
A. Check to ensure that rubber seals are in place in both the filter connector and the lid. Also ensure there are no tea leaves on the threads where the pieces twist together, and that these surfaces are dry, as tea bits and water bubbles can compromise the seal.
If your tea glass is still challenged please contact us at info@libretea.com and describe where the leakage is coming from. We will ensure that it is fixed or replaced, so that you can continue enjoying tea moments.
Q. Will the lid fit onto the tea glass?
A. Yes the lid will fit directly into the tea glass if you choose to omit the filter connector after steeping, or choose to use it for any of your favourite non-tea beverages.
Hey,
Just wondering if you would consider making a blank, unbranded version? Would love to be able to just see my tea inside and not the distracting logo advertisement all over it.
Thank you! I think you’d sell even more if you created this option.
Hi Max, Thank you for the suggestion. We do like our Libre Logo : ) but do understand some might not and will give it some thought.
just bought my first libre and found a white ring = where does this go?
The white ring is a spare seal for the filter. In case the seal in the filter gets lost or damaged.
Hi,
I love my libretea bottle but the top gets stuck and is very difficult to open. Which means that I burn myself on hot water every time I try to open the bottle. It has gotten increasingly worse (“stuckness”)
Do I need to clean the threading of the screw on cap any differently s it does not stick?
Thanks
Joel, sorry to hear that you are having difficulty with your Libre Tea glass. Please email us at info@libretea.com with your address and which model you have.
We will help and have you enjoying your tea moments soon!
The Libre Team
Hi – I purchased the large libre tumbler, and have been experimenting with it. I’ve found that the filter mesh is much too spacious to use with many of my blended teas that have finer paticles such as yerba mate. Really the only thing I can brew in it is a larger leaf tea. Do you have replacement filters that have a smaller/finer mesh?
Thanks
Thanks so much for your help! Amazing customer service!
Hi James, No, I’m sorry we don’t have finer filters for the Large Libres. We have tried the finer filter on the Large and we found through trial and error that the finer filter does not work well with the larger glasses, creating too much of a pressure build up. The Libre Team
I want to purchase one but I can’t get the retail page to load.
Hi Jamie, please try this direct link http://retailshop.libretea.com/. Thanks, The Libre Team
Hello,
I notice in your instructions that you say “hot water”. Can I add boiling water directly into my large Libre cup?
Hi Teresa,
Yes, it is OK to use boiling water in your Libre. Just be sure your Libre is close to room temperature (not freezing cold from being outside in the winter) and let the steam dissipate before closing.
Kind regards,
The Libre Team
Hi! I have the large libre & I can’t seem to get the lid to connect without the filter on as well. Is that normal? Thanks!
Hi Michaela,
Your Libre lid should fit onto your Libre Large glass without the filter. Please email us at info@libretea.com with your address and we will help.
The Libre Team
I’ve tried contacting your site previously as my tea bottle keeps leaking. No one has responded to my emails. This tea bottle is very disappointing. I’ve had it since Oct and will never buy this brand again. It does not steep upside down and the pieces are coming apart. Most notably, the lid with the strainer, the silver part is coming off the brown part. What shoddy materials!
Hi Julie,
I am so sorry to hear that you have such a problem Libre. We would definitely like to replace this for you. Please send us your address to info@libretea.com and let us know which Libre you own.
I have searched my emails and the last email I received from you were Sept. 2012 when you were looking for a Libre in your area. Unfortunately, I have not received any others
Please know that here at Libre Tea we do stand behind our products! We will make sure all Libre Tea owners have a properly working tea glass and are able to enjoy many Libre Tea moments!
The Libre Team